Senior IT Executive - Application Support
Responsibilities:
- Identify, diagnose and resolve functional and technical problems & business critical incidents through research and analysis of trends, root causes and business impact
- Maintain a knowledge base of known defects and issues, process & techniques
- Work with business units to agree on Application release scope
- Liaise and coordinate all other IT sections to ensure problem resolutions on a timely basis
- Track and monitor application issues from creation to resolution of issues
- Perform and coordinate User Acceptance Test (UAT)
- Exercise perspective of bridging technical skills and business requirements in resolving problems
Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent. Knowledge on Unix/Linux would be an added advantage
- Skill(s): backup tape library, Data Centre Administration, basic network knowledge, TCP/IP, VPN, IPS, MIS
- At least 3 years in application support or development skills and experience
- Able to work under pressure and with sense of urgency
- Tasks and time organized
- Responsible and committed to work
- Good verbal & written English
- Good analytical & problem-solving skills with the ability to work independently with minimum supervision
- Self-motivated, pro-active, resourceful, results-oriented & willing to go the extra mile
- Creative and able to establish workaround for application issues that cause show-stoppers
- A team player
If interested, please email your resume to jennifer@vitalyears.com.my or call 03 20956300.
